These terms set out the rules for using the WhenAIGo website and platform — including how our AI is meant to support, not replace, clinical judgement.
These Terms of Service (“Terms”) govern your access to and use of the WhenAIGo website and platform. By accessing or using our services, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.
WhenAIGo provides an AI-powered healthcare intelligence platform. Subject to these Terms and any separate order or master agreement, we grant your organisation a non-exclusive, non-transferable right to access and use the platform for its internal clinical and operational purposes during the subscription term.
The services are intended for healthcare organisations and their authorised staff. You are responsible for keeping account credentials secure, for activity under your accounts, and for ensuring your users comply with these Terms.
You agree not to:
WhenAIGo is a decision-support tool, not a substitute for professional clinical judgement. AI-generated insights, flags, and predictions are intended to assist qualified clinicians. Every diagnosis, treatment, and care decision remains the responsibility of licensed healthcare professionals and your organisation.
The platform does not provide medical advice and should not be used as the sole basis for any clinical decision.
Your organisation retains ownership of the data it connects to the platform. You are responsible for having the rights and consents needed to provide that data and for configuring integrations appropriately. Our handling of personal and clinical data is described in our Privacy Policy and any Business Associate Agreement we sign with you.
WhenAIGo and its licensors own all rights in the platform, software, models, and related materials, excluding your data. These Terms do not transfer any of our intellectual property to you except for the limited licence described above.
Fees, billing cycles, and payment terms are set out in your order or master agreement. Unless stated otherwise, fees are non-refundable and exclude applicable taxes. Late payment may result in suspension of access after reasonable notice.
Each party may access the other’s confidential information. Both parties agree to protect such information, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.
We provide the services with reasonable skill and care. Except as expressly stated, the services are provided “as is” and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Our total liability arising out of or relating to the services is limited to the amounts paid for the services in the twelve months before the event giving rise to the claim, except where such limits are not permitted by law.
Each party will defend and indemnify the other against third-party claims arising from its breach of these Terms or its unlawful use of the services, subject to prompt notice and reasonable cooperation.
These Terms apply while you use the services. Either party may terminate for material breach that is not cured within a reasonable notice period. On termination, your right to access the platform ends, and we will handle return or deletion of your data as set out in your agreement and our Privacy Policy.
These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to conflict-of-law rules, unless your order specifies otherwise. Disputes will be resolved in the courts located there, subject to any agreed dispute-resolution process.
We may update these Terms from time to time. When changes are material, we will update the date above and, where appropriate, provide notice. Continued use of the services after changes take effect means you accept the revised Terms.
Questions about these Terms? Email legal@whenaigo.com or reach us through our contact page.